Terms of Service

These Terms of Service ("Terms") govern access to and use of the Reinforaplatform, website, and related services (collectively, the "Service") provided by Reinfora. By creating an account, accessing the Service, or executing an order form, you agree to these Terms on behalf of yourself and the organization you represent.

If you do not agree, do not use the Service. These Terms incorporate by reference our Privacy Policy, applicable order forms, and Business Associate Agreement where PHI is processed.

• The Service is intended for healthcare organizations and their authorized workforce members.
• You must provide accurate registration information and keep credentials confidential.
• Organization administrators are responsible for invitations, role assignments, and promptly deactivating accounts when access should end.
• You must be at least 18 years old and authorized to bind your organization.

Paid subscriptions are governed by the pricing and order form agreed with Reinfora. Fees are billed in advance unless otherwise stated. Late payments may result in suspension after notice. Taxes are your responsibility except where Reinfora is required to collect them.

Trial or evaluation access may be limited in features, support, and permitted data. Do not upload real PHI during trials unless a BAA is in place.

You agree not to:

• Access PHI or records without authorization or a legitimate treatment, payment, or operations purpose;
• Share credentials, circumvent access controls, or probe systems without permission;
• Upload malware, interfere with Service availability, or reverse engineer except as law permits;
• Use the Service in violation of HIPAA, state privacy laws, professional ethics, or payer rules;
• Misrepresent identity or affiliation;
• Export or disclose PHI except as permitted by law and your organization's policies.

We may suspend access for violations that pose security, legal, or operational risk.

When you upload or process PHI through the Service, you represent that you are a covered entity, business associate, or authorized agent thereof, and that you have authority to enter into a BAA with Reinfora.

You are responsible for:

• Executing a BAA before production use with PHI;
• Obtaining necessary consents, authorizations, and notices to individuals;
• Configuring roles, training workforce members, and enforcing policies;
• Determining clinical, billing, and retention practices within the Service;
• Notifying Reinfora of unauthorized access or suspected breaches without undue delay.

See our HIPAA Notice and BAA overview for additional detail.

You retain all rights to data you submit to the Service ("Customer Data"), including PHI. You grant Reinfora a limited license to host, process, and display Customer Data solely to provide and improve the Service as permitted by these Terms and the BAA.

Reinfora may use aggregated, de-identified data that does not identify individuals or organizations for analytics and product improvement.

Reinfora and its licensors own the Service, software, documentation, and branding. Except for the limited rights expressly granted, no license is implied. Feedback you provide may be used to improve the Service without obligation to you.

Each party will protect the other's confidential information with reasonable care and use it only for purposes of the relationship. PHI is handled according to HIPAA and the BAA.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, REINFORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REINFORA DOES NOT PROVIDE MEDICAL, CLINICAL, OR LEGAL ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, ARISING FROM THESE TERMS OR THE SERVICE. EXCEPT FOR BREACHES OF HIPAA OBLIGATIONS, CONFIDENTIALITY, OR INDEMNIFICATION OBLIGATIONS, EACH PARTY'S AGGREGATE LIABILITY IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases, limits apply to the fullest extent permitted.

You will defend and indemnify Reinfora against claims arising from your Customer Data, your use of the Service in violation of law or these Terms, or your organization's clinical or billing practices, except to the extent caused by Reinfora's breach of the BAA or gross negligence.

These Terms remain in effect while you use the Service. Either party may terminate for material breach not cured within thirty (30) days of notice. Upon termination, access ends and PHI handling follows the BAA. Sections that by nature should survive (confidentiality, liability limits, indemnity) will survive.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, unless mandatory local law requires otherwise. Disputes will be resolved in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there.

Questions about these Terms: celoeman@gmail.com